Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through the Axorvia Technologies Private Limited ("Axorvia", "we", "us", or "our") website. By placing an order, you agree to the terms below alongside our Terms of Service. 1. Digital Products and SaaS Subscriptions Because our products are digital — SaaS platforms, white-label software, API access and enterprise product licenses — access is typically granted immediately on successful payment. As such, once a product has been provisioned, activated or delivered, the purchase is generally non-refundable, except where required by law or expressly stated otherwise at the time of purchase. 2. Subscription Cancellations Subscription-billed products (billed /month or /year) can be cancelled at any time from your account or by contacting us. Cancellation stops future billing from the next billing cycle; we do not provide prorated refunds for the remainder of an active billing period unless required by law. 3. Eligible Refund Situations We will assess a refund or replacement where: - You were charged more than once for the same order due to a technical or payment gateway error - A paid product was not provisioned or delivered due to an error on our end - A product is materially different from what was described at the time of purchase Refund requests must be raised within 7 days of the transaction date by contacting us at the details below, along with your order number and reason for the request. 4. Custom Development & Service Engagements For custom software development, implementation and consulting engagements governed by a separate statement of work or agreement, refund and cancellation terms are those specified in that agreement, which take precedence over this policy. 5. Refund Processing Approved refunds are processed to the original payment method via our payment partner, Razorpay, within 7–10 business days of approval. Actual credit timelines may vary depending on your bank or card issuer. 6. Order Cancellation Before Delivery If you wish to cancel an order before it has been provisioned or delivered, contact us immediately. We will make reasonable efforts to cancel and refund the order in full if provisioning has not yet started. 7. Contact Us For refund or cancellation requests, please contact us at: Axorvia Technologies Private Limited #31 - 9/C4, Nimishamba Building, 2nd Floor, K.K. Halli, Hennur Main Road, Bengaluru - 560043, Karnataka, India Email: info@axorviatechnologies.in Phone: +91 63649 41133